Three Ways to Work on What Your Relationships Need
From a single focused mapping session to a multi-month advisory arrangement, our engagements are scoped to suit the stage your organisation is at.
Back to HomeOur Advisory Methodology
Every engagement at ostaragroups starts from the same place: a genuine effort to understand what is actually happening in your organisation's relationships, rather than what the situation looks like from the outside.
We are deliberate about pace. Moving quickly through advisory work often means missing what matters. Our engagements are scoped to allow for proper reflection — which in our experience is what makes the outputs usable, rather than just deliverable.
Each service is structured around a working relationship with your leadership team, with checkpoints built in so the work stays aligned with what you actually need.
Listen First
We take time to understand your situation before proposing any particular direction.
Agree the Scope in Writing
Clear, written agreement on what the engagement will and will not cover, before any work begins.
Work Together, Then Deliver
Sessions and deliverables are structured so your team understands the reasoning, not just the output.
Review and Refine
A walkthrough session at close, with opportunity to revisit and refine before we conclude the engagement.
Stakeholder Mapping Session
A focused engagement to help an organisation understand who its key relationships are and what each party values. Through structured conversation and a short review of available context, we map stakeholders, their interests and how they connect to your goals.
You receive a clear stakeholder map and a set of sensible engagement suggestions — written in plain language and designed to be used, not filed. Suited to teams facing a complex set of relationships who need a clearer picture before deciding how to proceed.
What Is Included
- Structured stakeholder discovery sessions with your team
- A visual stakeholder map showing relationships and interests
- Engagement suggestions for key relationships
- A working session to walk through findings and next steps
Best Suited For
- Organisations approaching a new phase of growth or change
- Teams that sense their relationship landscape has become complex but have not yet mapped it
- Leadership preparing for a significant stakeholder engagement or announcement
What Your Team Walks Away With
- A partnership framework document defining what good partners look like for your organisation
- An engagement plan with practical steps for approaching and nurturing key relationships
- A leadership workshop to embed the framework with your team
Partnership Strategy Framework
A structured engagement to shape how your organisation approaches partnerships and key relationships in a considered, mutually beneficial way. The focus is on durable, fair relationships rather than transactions.
We help define what good partners look like for your organisation, how to engage them respectfully and how to keep arrangements healthy over time. Suited to firms building or rethinking their network — whether that is because of growth, a change in direction, or dissatisfaction with how existing partnerships are working.
How the Engagement Unfolds
Relationship Advisory Retainer
An ongoing advisory arrangement supporting leadership in nurturing important relationships at a steady pace. We help review how key partnerships are faring, prepare for important conversations and bring a calm, neutral perspective as circumstances change.
Ownership stays with your team. We are an external voice that helps you think clearly, not a delegation of relationship management. Suited to firms wanting continuity of advisory support across several months — particularly during periods of change or growth.
What Each Month Includes
- Scheduled review session with your leadership team
- Working notes covering key relationship developments
- Preparation support for important stakeholder conversations
- Advisory guidance between sessions as needed
- Neutral perspective on evolving situations
Best Suited For
- Organisations with an ongoing set of demanding stakeholder or partner relationships
- Leadership teams going through a period of change who want a consistent external perspective
- Firms that have completed a mapping or framework engagement and want to sustain the work
Which Solution Suits Your Situation?
Use this comparison to get a quick sense of which engagement might be the right starting point.
| Feature | Mapping Session | Partnership Framework Most Popular | Advisory Retainer |
|---|---|---|---|
| Stakeholder map | |||
| Partnership framework document | |||
| Leadership workshop | |||
| Ongoing monthly reviews | |||
| Between-session guidance | |||
| Engagement plan | |||
| Price (RM) | 550 | 3,050 | 4,600 |
Included Not included May be discussed
Clear, Fixed Fees in Malaysian Ringgit
No ambiguity. The price listed is the price agreed before any engagement begins.
Stakeholder Mapping
One-Time Engagement
RM 550
One to two weeks scope
- Stakeholder discovery sessions
- Visual stakeholder map
- Engagement suggestions
- Walkthrough working session
Partnership Framework
Structured Engagement
RM 3,050
Four to six weeks scope
- Partnership framework document
- Engagement plan
- Leadership workshop
- Stakeholder map included
Advisory Retainer
Ongoing Engagement
RM 4,600
Three to six months scope
- Monthly review sessions
- Working notes each period
- Preparation guidance
- Between-session access
Shared Across All Engagements
Strict Confidentiality
All client information and engagement materials are treated as confidential. We do not share details of one client's work with another.
Written Agreements
Scope, deliverables and fees are always confirmed in writing before any billable work begins. No verbal-only arrangements.
PDPA Compliance
Client and stakeholder data is handled in accordance with Malaysia's Personal Data Protection Act throughout each engagement.
Outcome-Focused Delivery
We measure success by whether the deliverables are actually useful to your team — not by page count or the number of sessions held.
Direct Advisor Contact
You have direct access to the advisor leading your engagement — not a help desk or account manager who relays messages.
Revision Rounds Included
Reasonable revisions to deliverables are part of every engagement. We work with you until the output is genuinely fit for purpose.
Not Sure Which Solution Fits?
We are happy to help you think it through. An initial conversation takes about 30 minutes and there is no obligation attached to it.
Start a Conversation